Table of Contents
What is a return order?
Every platform needs to set some policies for good and bad situations. One of the most focused approaches in doing so is to prioritize the customer. It is also a practical way as buyers are the only ones that keep any platform alive. Daraz has a very soft product return policy for customers to help them shop online without any fear. In fact, the 1st and most prominent thing printed on Daraz flyers are the “how to return order” text summary. The pros and cons of which will be discussed in detail and the ways the damage can be mitigated if unjustified returns are encountered.
Daraz has a policy where customers can return the product within 7 days of receiving it. This order return can only be applied if the product received is not what they ordered. Change of mind is not applicable. Or another significant factor is that sellers are not aware of the basic selling policy set by Daraz. You can read it in detail here “Things Sellers must know Before Selling on Daraz.pk“.
How can a product be returned?
The seller will be notified when a product is returned through the official email address registered with the platform. Also, the seller will be notified when the customer has dropped off the product and all the relevant updates. The news can be visible and tracked on the mobile app of the Daraz seller. Once the customer requests the return, a shipping label is generated and the customer packs the product and ships it to the nearest hub till it reaches back to the seller. The station can also facilitate and guide the buyer regarding returns.
What happens when the seller receives a return order request?
When a product is returned the first consequence is that the amount is deducted from the seller’s account statement without even verification. The amount is the price of the product only and the shipping fee is not deducted.
How will the order be return?
The seller can collect the product from the hub they dropped off the package. The package will come with a form that will detail why the customer has returned their product. If the product is damaged, exchanged or alternate, a claim can be made within 30 days of receiving the returned product. In case the product is not returned after 30 days the seller can claim for no product return. Also, know that the amount will be refunded if the claim is correct. But video evidence is necessary for it.
Returns from customers will increase your return rate and reduce your chance to participate in campaigns, submit products for seller picks, and can lead to the delisting of the shop. Therefore it is necessary to ensure that the right product is listed and all videos are recorded while packing to avoid fake returns.
What to do when the order return is unjustified?
Every Business has some drawbacks. Another major problem with an online store is that people don’t physically see the product which can create misconceptions. This causes problems for both seller and the buyer. Or often times people put fake orders and all that returns back to the seller causing packaging waste. Sellers should always be aware of any returns and missing packages. You would often find yourself in a situation where a financial transaction is concerned. At this time, Daraz has a very organized system to consult the platform and discuss the issue in detail. It is known as a claim and is accessible through the seller center.
How to file a claim against a return order
Go to Seller Centre → Seller Support → you will find reasons and you can file the claim as suitable to your situation.
Type of claim
There are many situations after which you are eligible to claim. But it is not confirmed that each claim will be accepted or you will be compensated. Following are the situations after which you must claim. Note that claims made within 30 days are only acceptable.
1, Returns:
If a customer wrongfully returns the item, while the seller has delivered the right product.
2, Packages not returned after failed delivery:
i, If the packages are not returned soon after it has moved to failed delivery then it might mean that it has been returned to the wrong person.
ii, Parcel could also be lost in the system which is very rare and a claim can only help
3, The parcel is stuck in the shipped tab for a long time:
This happens mostly due to system error or if the package is lost by Daraz. In most cases, you will already be compensated but it is better to file a claim to avoid any possible loss.
Times you won’t be Compensated
1, You have exceeded the date of return of failed delivery. It is important to know that claims can only be filed within 30 days and any claim made after it will not be entertained.
2, The claim of returned product from the customer is genuine.
3, You have no evidence of the claim.
How to make sure the Claim will be accepted
It is not confirmed that each complaint made will be accepted or that compensation will be provided. Only true claims with video evidence will be acceptable. Therefore it is important to always record the video while packaging the product. In case of a discrepancy, it will benefit the seller.
How will the seller be compensated for accepted claims
You will be soon notified if your claim is accepted. The money associated with your loss will be returned back to you. It will appear in the financial transaction within 2-3 payment cycles.
Conclusion:
This is all for the return order on Daraz and the complete process of Daraz’s claims. Comment down below whether you have faced any issue personally or did this article helped you in any way. Do you know many packages can be returned due to poor packaging? The seller must give “Packaging Guidelines” a read to avoid any possible consequences. You can reach us here.
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