Table of Contents
- How to get a review on Daraz 2023
How to get a review on Daraz 2023
We all are aware of that review on daraz.pk matters a lot in the propagation and sale of the product. Apart from customers recommending your product to friends and family, another great benefit is that the platform itself pushes products with a good review on the 1st page of Daraz and often includes it in the official ad channel. It is quite possible for your products to appear on sponsored ads on Facebook and Instagram. Sometimes you will find it in the status of the official page on these platforms too. Therefore we all are very clear that this is what we must have on our product page in order to stand out and help our customers choose our store over others.
Please give a read to “Things Every daraz Seller must know” for overall guidance.
How you can get a review on daraz.pk as a beginner-level seller?
Take advantage of the chat to get a quick review on Daraz
Always ask for reviews on personal DM after the order has been shipped. Note that the message must be a very professional one as even sending emojis in chats can lead to a violation of seller-customer policy. So always keep the text precise and to the point. This matters a lot and people are reminded to comment or provide feedback or review when they visit the platform next time.
Numbers matter
Always send store invites to all buyers. You can find a chat option under your orders tab on each individual order. This will take you to the personal chat option. After which you can see the store invite tag above. click to send it. Numbers really matter in this case. The next time you add products for camping or vouchers or bundles, a personal notification is sent to all the store followers. Also, people prefer to make a purchase from a seller that has a great number of people following them. It signifies that this amount of people has defiantly made a purchase and are satisfied with their order.
Everyone loves something complimentary
Always try to add something complimentary if you can. May it be something very little. This act will defiantly push them to provide positive feedback on the product and the seller both. Make sure to always add extra products when you need a review on your newest item or want that particular product to sell more. It will boost and encourage other people to purchase from your store in the hope of receiving something extra.
Don’t lie
Always send the right product as listed in the description and shown in the picture on your product SKU. Remember that your product should be exactly as shown in the picture as it would otherwise lead to unfulfilled expectations and it will piss off your customer. This leads to increased return rates and overall bad ratings. Other sales of products will also fall down due to as known as the butterfly effect.
Pack carefully and add all the components
Make sure to add all the necessary components as listed on “What’s in the box” on your product page. You need to put everything that accompanies the product such as a mobile phone may carry a USB cord, charger, handsfree, guide book, etc.
Don’t get discouraged
Often with good people, there are some bad guys too. You will see that even after doing everything right from the checklist, some customers maybe 1,2 only will still provide negative feedback or lie or try to scam the platform. But remember that it does not really matter. You may think that if there is a bad review your SKU will go down. But this is not true. If the majority of the reviews are positive it will not even show in the reviews section, but will only increase the number of people that have reviewed the product. Therefore never delete the SKU if ever in this situation.
External Review on Daraz?
Daraz provides a great opportunity to bring reviews from different platforms such as Facebook page, Instagram page, Ali baba store, Daraz(the previous store you owned). It gives sellers diverse audience integration into a single platform.
How to bring external review on daraz?
The seller can send an email to “reviews@daraz.pk” which is recently transformed from “reviews@alibaba-inc.com”. The latter is no longer working all concerns should be sent to “reviews@daraz.pk”. Make sure you include all the necessary details so the authentication process is easy and quick. Mention clearly the SKUs you are requesting your reviews for. Also, try to take screenshots of the external review and include them in a form of a zip file. They may further inquire if the details are inadequate or incorrect to verify.
How much time would it take to transfer an external review on daraz?
It can take up to a maximum of 10 working days to process your request. Resending the email would never help. But you will receive a response as soon as it is done. You can always inquire through live chat.
Brand Name:
Another great way to gather reviews is to sell your products by a brand name. Doing so will build trust in your products. Recently, just a few months back as a seller you must have faced issues with the brand name. or if you are a new seller then name creation is a must-consider aspect if you want to start your e-store on daraz.
To start with a little background. Creating a brand name is the first thing you would be required to do when creating a shop on Daraz. Daraz is also required to specify the brand name of the product at the time of listing your items.
If a shop was recently created and this is the first time you signed up to upload products, there is an option to create a brand name. By clicking and submitting your desired brand name. It will only take a couple of minutes to create the name in real time and show it live. Now that it appears in the list, you can easily select it from the drop-down menu and once the product is created, approved, and live, it will appear on your product page at the top. Making it clear that the item is from your brand.
This is how it worked previously just perfectly fine.
What is the Brand creation issue now?
But now when sellers try to do the same thing or if a seller who has worked for a long time with Daraz tries to create the product. Doesn’t find its brand name in the list. And when he thinks it could have been an error and tries to create. It says that the brand already exists.
Why is this brand creation issue Suddenly encountered?
Due to the recent government regulations, all the brands must be registered with the Government of Pakistan. This enables the regulatory Authority to know how many individuals are operating in the eCommerce industry. And to get every organization working on paper.
How to get your brand name registered by the Government?
All sellers that want their brands to be listed on daraz.pk are required to submit a Brand authorization letter. After this Daraz will approve their brand name and all products can be listed with their brand name. To get registered, you need to type a brand authorization letter on google which will take you to the official website. As of now a fee of 3000 PKR along with some documents would be required to be submitted.
Is there any other way to solve the issue without a fee?
Yes, you can always register products with no brand name. This option appears on the side and can be chosen. All your products would be listed with no brand name. But your shop name will still appear as it would be shown as sold by XYZ seller.
How does a brand name help in getting a review on Daraz?
There is no doubt that there are numerous advantages of selling with the brand name. Although there are a few things you must first see. It is feasible to get registered if you are a big seller. Big in terms of numbers. For home-based start-ups and minimum revenue generators, this option sounds too costly. However, having a brand creates awareness and trust in people. Which with time will grow and expand. Also as a brand when appears with the product. By simply clicking it, the customer will be taken to all your products that are listed on Daraz. Otherwise with no brand option, when a customer clicks it, he will be taken to a window of all the products of the same category from all sellers on Daraz. Thus decreasing sales at your end.
Conclusion
This article covers all the key knowledge for getting a review on daraz. Hope that this guide is helping you sort your queries. You can reach us here. Please comment down below and let us know which topic you would like to know more about next.
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